Frequently Asked Questions

Everything you need to know about your honey-infused beauty routine.

Where does the honey used in Gisou products come from?

All the honey and propolis used in our products are sustainably sourced from the Mirsalehi Bee Garden in the Netherlands, where our founder Negin Mirsalehi and her father continue the family tradition of beekeeping.

Are Gisou products cruelty-free?

Yes, we are committed to cruelty-free practices. We never test our products or ingredients on animals, and we prioritize the welfare of our bees above all else.

How long does shipping take for international orders?

International orders typically arrive within 5-10 business days. Shipping times may vary depending on your location and local customs processing.

What is your return policy?

We offer a 30-day return policy for products in their original, unopened packaging. Due to hygiene reasons, we cannot accept returns on used or opened beauty products.

Can I use the Honey Infused Hair Oil on wet hair?

Absolutely. You can apply our signature hair oil to damp hair to lock in moisture, or to dry hair as a finishing touch to tame frizz and add a healthy shine.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment payments.